At R-ad Designs, I am committed to providing professional, high-quality service to every client. To ensure projects run smoothly, efficiently, and respectfully, I ask all clients to adhere to the following communication guidelines.

Business Hours

My regular business hours are:

Monday – Thursday
10:00 AM – 4:00 PM

Messages received outside of these hours will be addressed during the next business day. While I may occasionally respond outside of business hours, this should not be expected or considered standard practice.

Communication Channels

To maintain accurate records and ensure all project details are documented, email is the primary method of communication.

Preferred Contact Method

• Email for all project requests, revisions, approvals, content submissions, and questions.
• Scheduled meetings for project discussions when required.

Text Messages

Text messaging is reserved for:

• Urgent matters requiring immediate attention.
• Time-sensitive issues that directly impact a live website or service.

Please do not use text messages for:

• Sending project revisions.
• Requesting new work.
• Providing website content.
• Discussing detailed project requirements.

Any project-related information sent by text may be redirected to email before action is taken.

Professional Communication

I value respectful and professional relationships with all clients. Communication should remain courteous, constructive, and respectful at all times.

Clients are expected to:

• Communicate professionally and respectfully.
• Provide feedback in a constructive manner.
• Respect established business hours and response times.
• Allow reasonable time for responses and project completion.

Harassment, aggressive language, excessive messaging, or disrespectful behaviour will not be tolerated and may result in termination of services.

Response Times

While I strive to respond promptly, please allow:

• 1–2 business days for general inquiries.
• Additional time during peak project periods, holidays, or scheduled time away.

Sending multiple emails, texts, or messages regarding the same matter will not expedite a response.

Respecting Boundaries

As a business owner, I maintain clear boundaries to provide the best possible service to all clients. Respecting communication channels, business hours, and professional expectations helps ensure projects are completed efficiently and successfully.

Thank you for your cooperation and for helping create a productive and professional working relationship.